Terms and Conditions

All orders submitted to Invisible Friend Design are subject to these Terms and Conditions of sale.

All descriptions and pictures contained in this website are intended to give a general idea of the products, specifications may vary slightly.

All products are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or provided with a full refund.

All prices are shown in £ Sterling, and we reserve the right to change any advertised prices at any time. 

Payment can be made through most major credit/debit cards, and via Paypal. Payment will be debited from your account before dispatch of purchase. 


If you are not completely satisfied with your purchase you can return the item(s) to us in its original condition within 30 days of receipt. Please first send us a message using the contact form so that we can issue you with a Return Code. We will issue a full refund on receipt, or exchange for a different size/style if preferred. We recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please note that personalised items are non-returnable so please check sizing info carefully before making your purchase.

Please return your goods along with your invoice to:

Invisible Friend Returns
Units 1-2, Blackburn Business Centre,
Hutton Street,